top of page

Utility Assistance

The Energy, Education, and Environmental Services Department is accepting Utility Assistance appointments for 2025 

HEAP assistance is provided as a credit on your utility bill for services such as gas, electric, wood, or propane. If your utilities are sub-metered or included in your rent, you will receive a check for the eligible amount. Credits are paid directly to utility companies, wood, or propane vendors.

For 2025, utility assistance requires all applicants to attend a workshop before receiving services. Therefore, you must schedule an appointment to receive assistance. The only exceptions are:

​

  1. If you have a medical disability that prevents you from coming to the office.

  2. If you are over the age of 60.

​

​

In these cases, we can provide a paper application or send you a link to our PandaDoc system for online applications.

The services we offer include:

  • Utility Bill Assistance

  • Wood or Propane Purchase Assistance

 

Homeowners or renters may qualify for utility assistance if they meet the following requirements:

  • They must reside in San Bernardino County.

  • Their total gross monthly income must fall within the guidelines listed in the table.

*Please scroll down to see additional data

  1. Utility Bill Assistance​

    • If you are disconnected and need assistance getting your services restored, simply email your contact information (Email Address, First Name, Last Name) to utilityassistance@capsbc.org to begin the application process

  2. Inquire for HEAP Utility

Wood, Propane and Oil Assistance Program

Clients may apply for Wood or Propane by contacting us. It takes four to six weeks once the application is approved for the credit to be applied to your specified vendor.

bottom of page